Privacy Policy

Last updated: April 2026

Prakriti T2India Private Limited ("T2India", "we", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website t2india.com and use our services.

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, country of residence when you create an account, plan an itinerary, or make an enquiry.
• Travel Preferences: Destination interests, travel dates, number of travelers, experience themes (heritage, adventure, etc.), dietary preferences.
• Communication Data: Messages, enquiry details, and correspondence with our team.
• Usage Data: Pages visited, itineraries generated, features used, browser type, and device information — collected automatically via cookies and analytics.

2. How We Use Your Information

• To create and manage your account and itineraries
• To personalize AI-generated travel recommendations based on your preferences
• To process enquiries, bookings, and quotations
• To send trip-related communications (itinerary updates, follow-ups, booking confirmations)
• To improve our platform, AI models, and user experience
• To comply with legal obligations and prevent fraud

3. AI-Powered Features

T2India uses artificial intelligence to generate personalized itineraries, city recommendations, and travel content. Your search queries and travel preferences are processed by AI models (Claude, OpenAI, Gemini) to deliver relevant suggestions. We do not use your personal data to train third-party AI models.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Email services (Brevo), payment processors, and cloud infrastructure providers who assist in operating our platform.
• Travel Partners: Hotels, transport providers, and local operators — only the information necessary to fulfill your booking.
• Legal Requirements: When required by law, court order, or governmental authority.

5. Cookies & Tracking

We use cookies for authentication (JWT session cookies), analytics, and to remember your preferences. You can manage cookie preferences in your browser settings. Our website uses Cloudflare for security and performance optimization.

6. Data Security

We implement industry-standard security measures including encrypted connections (SSL/TLS), secure authentication tokens, and access controls. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Itinerary data and enquiry records are retained for operational and legal purposes. You may request deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have rights including:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the revised policy.